FAQ

SOLCH is a premium fashion jewelry brand founded on the principle that self-expression begins by embracing one's unique style. SOLCH aims to create a space where everyone can access the guidance, tools, and community they need to redefine their style, all on their own.

Items eligible for returns are accepted within 15 days from date of delivery. To initiate a return, please send an email to: cs@solch.com. Shipping for all returns, provided they are approved, are free of charge. Please read our RETURN POLICY for more details.

If you receive any product that is damaged, we will offer you a replacement free of charge. Please send an email to: cs@solch.com and provide details and we will be happy to help process your request. Please read our RETURN POLICY for more details.

Please email us at cs@solch.com with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled.

Upon completion of your order, you will receive an Order Confirmation email. And upon shipment, you will receive another email with shipment information including tracking number.

We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, ApplePay, GooglePay, Venmo and ShopPay.

Yes, we do accept gift cards as a form of payment. You can purchase them here.

We ship to all countries that are serviced by FedEx and DHL. Please note that for international shipments (outside US), we cover the shipping cost only, excluding customs duties and local taxes.

For orders within the US, it will take 3-7 business days. For orders outside the US, this can vary depending on your location. You may contact cs@solch.com for tracking update.

Shipping is free for all orders. For international shipments, customs duty and other charges will be collected upon delivery.

Please contact cs@solch.com for inquiry.

Most of our products are free-size and/or adjustable, unless indicated; meaning they can be worn by most.

Each of our products is made with a focus on sustainability, designed to endure for an extended lifespan. Our packaging is entirely composed of materials that can be easily recycled and composted, advocating for environmentally conscious habits. Moreover, these elements are ingeniously created for potential repurposing in various practical applications.

All our products are made by globally reputable sources, following international jewelry quality standards and meeting all testing and certification requirements.

Please read the Warranty Policy for more information or send us an email: cs@solch.com.

We shall have pop-up stores and sales events. Please follow us on social media or register in our email subscription to receive the latest update and news.

Please read our care instructions in the Product Care.

Absolutely, we do have a loyalty program in place. It's our method of showing appreciation and rewarding our valued customers for their continued support. For more information, please visit SOLCH PREMIUM page.

As part of our SOLCH PREMIUM rewards program, we offer rewards points to the referring customer and discount to the referred customer. For more information, please visit REFER-A-FRIEND page.

We’re always interested in new partnership opportunities! We’d love for you to send us an email at info@solch.com and let us know what you have in mind.

For press opportunities and inquiries, please reach out to info@solch.com. If we think it’s the right press opportunity for the brand, we will certainly follow up.

All wholesale inquiries can be directed to info@solch.com