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What is SOLCH?
SOLCH is a premium fashion jewelry brand founded on the principle that self-expression begins by embracing one's unique style. SOLCH aims to create a space where everyone can access the guidance, tools, and community they need to redefine their style, all on their own.
What is your return and refund policy?
Items eligible for returns are accepted within 15 days from date of delivery. To initiate a return, please send an email to: email@example.com. Shipping for all returns, provided they are approved, are free of charge. Please read our RETURN POLICY for more details.
What is your exchange policy?
If you receive any product that is damaged, we will offer you a replacement free of charge. Please send an email to: firstname.lastname@example.org and provide details and we will be happy to help process your request. Please read our RETURN POLICY for more details.
How do I cancel or edit my order?
Please email us at email@example.com with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled.
How can I check the status of my order?
Upon completion of your order, you will receive an Order Confirmation email. And upon shipment, you will receive another email with shipment information including tracking number.
What payment forms do you accept?
We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, ApplePay, GooglePay, Venmo and ShopPay.
Do you accept gift cards?
Yes, we do accept gift cards as a form of payment. You can purchase them here.
Where do you ship your products?
We ship to all countries that are serviced by FedEx and DHL. Please note that for international shipments (outside US), we cover the shipping cost only, excluding customs duties and local taxes.
How long does it take for my package to be delivered?
For orders within the US, it will take 3-7 business days. For orders outside the US, this can vary depending on your location. You may contact firstname.lastname@example.org for tracking update.
What are your shipping rates?
Shipping is free for all orders. For international shipments, customs duty and other charges will be collected upon delivery.
My item says sold out, when will it restock?
Please contact email@example.com for inquiry.
Where can I find my size, I do not see it listed?
Most of our products are free-size and/or adjustable, unless indicated; meaning they can be worn by most.
Are your products and packaging sustainable?
Each of our products is made with a focus on sustainability, designed to endure for an extended lifespan. Our packaging is entirely composed of materials that can be easily recycled and composted, advocating for environmentally conscious habits. Moreover, these elements are ingeniously created for potential repurposing in various practical applications.
Where are your products produced?
All our products are made by globally reputable sources, following international jewelry quality standards and meeting all testing and certification requirements.
My item is broken, is it covered under warranty?
Please read the Warranty Policy for more information or send us an email: firstname.lastname@example.org.
Do you have a retail store location?
We shall have pop-up stores and sales events. Please follow us on social media or register in our email subscription to receive the latest update and news.
How do I best care for my accessories?
Please read our care instructions in the Product Care.
Do you have a loyalty program?
Absolutely, we do have a loyalty program in place. It's our method of showing appreciation and rewarding our valued customers for their continued support. For more information, please visit SOLCH PREMIUM page.
Do you offer any referral discounts or programs?
As part of our SOLCH PREMIUM rewards program, we offer rewards points to the referring customer and discount to the referred customer. For more information, please visit REFER-A-FRIEND page.
I want to partner with SOLCH.
We’re always interested in new partnership opportunities! We’d love for you to send us an email at email@example.com and let us know what you have in mind.
I am interested in press opportunities with SOLCH
For press opportunities and inquiries, please reach out to firstname.lastname@example.org. If we think it’s the right press opportunity for the brand, we will certainly follow up.
I would like to sell your products in my retail store, who can I contact?
All wholesale inquiries can be directed to email@example.com
© SOLCH 2023
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