Having gone through our standard quality control process, we are confident with the quality of our jewelry. As such, we offer you with Three-Year Warranty – our guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects.
What is covered?
Our warranty covers any manufacturing defects, either in material or workmanship, for the duration of three (3) years; beginning on the date of purchase from SOLCH website and subject to applicable laws.
What is not covered?
Any damage made on the product as a result of negligence or unauthorized repair will invalidate the warranty. The warranty also does not cover loss or theft.
Furthermore, items purchased through a third-party vendor will not be covered under our warranty. If your order was not completed at any of our authorized sales channel, you will need to reach out directly to the company/individual you purchased the items from.
Starting a warranty process:
To inquire if your jewelry is covered under this warranty, contact firstname.lastname@example.org with your name, address, order number and a detailed description of the issue at hand.
Warranty claims must be accompanied by an acceptable proof of purchase from an authorized SOLCH retailer, or the online order number.
In the event the model of your item has been discontinued or sold out, a credit code coupon will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval.
We reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.