Política de reembolso
At SOLCH, we want you to be completely satisfied with your purchase. Here at SOLCH, we understand that it is human nature to change our minds. If you are not completely satisfied with your purchase or gift for any reason, you have the right to return the products. Please read our return and exchange policy carefully to ensure a smooth process:
• Returns are accepted within 15 days from the delivery date.
• To initiate a return, kindly contact us within 5 days from the delivery date by sending an email to cs@solch.com. Please attach clear pictures of the product(s) you intend to return.
• Once you receive the shipping label for the return, the product(s) to be returned must be shipped back within 15 days from the delivery date.
• Products to be returned must have their original tags still attached. Items without tags (tags removed) will not be eligible for return or exchange.
• Products purchased at discounted prices during our promotions are considered final sale and are not eligible for a refund. However, they can be exchanged for other products. The above return policy points apply. If there is a price difference for the exchanged product, the customer will be responsible for covering it. However, they can be exchanged for other products up to one (1) exchange only. Shipping for the exchanged product(s) is free of charge.
• Products acquired using redeemed points from our loyalty program, whether in full or in part, are considered final sale and cannot be refunded or exchanged.
• For orders paid at full price, product exchanges are allowed once. Shipping for the exchanged product is free of charge.
• Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear, or failure to follow the Product Care.
• Returns that are damaged or soiled may not be accepted and may be returned to you. If we receive any return of defective items outside of our return policy, we will not refund nor replace the said item and if you wish them sent back to you, the cost of shipment will be at your expense.
• All items would be inspected upon arrival at our warehouse before a refund or a store credit will be issued. After evaluation for eligibility and refund approval, you will receive an email confirmation from us.
• All returns must be requested through Customer Service (cs@solch.com).
Additionally, please note that if a customer wishes to exchange a product with another product (e.g., same model but different size or material, or a completely different product), the shipping and handling cost for sending the replacement will be billed to the customer at $25.
We strive to ensure your shopping experience with SOLCH is enjoyable and hassle-free. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at cs@solch.com.
Updated on March 13, 2024
