FAQ

Welcome to SOLCH. We have prepared a checklist tailored for your seamless experience. Explore the following steps to elevate your satisfaction with our jewelry and services:

Enhancing Your Luxurious Journey

Understand our Return Policy:

Delve into the intricacies of our return policy to ensure a smooth and hassle-free process. Familiarize yourself with the Return Policy guidelines, making your shopping experience worry-free.

Share Your Feedback:

Your opinion matters! Take a moment to articulate your thoughts by writing a detailed review on the jewelry you've received and the services you've
experienced. Your insights contribute to refining our designs and expanding our offerings.

Stay Connected for Exclusive Offers:

Optimize your savings by subscribing to our email and SMS updates. Be the first to know about new arrivals, exclusive promotions, and enjoy a special discount as a token of our appreciation for your loyalty.

Master the Art of Product Care:

Extend the life and luster of your jewelry by familiarizing yourself with our product care guidelines. Discover expert tips on cleaning, storing, and maintaining your pieces for enduring elegance. Please read our Product Care guidelines.

Unlock the Latest Promotions:

Dive back into our website to discover the latest promotions and exclusive deals. Stay in the loop with our evolving collections and seize the opportunity to adorn yourself with our newest and most coveted pieces.

Embrace confidence and grace as you proudly wear your SOLCH jewelry.

Questions, comments, or concerns? Send us an email at cs@solch.com

Help & FAQ

ABOUT SOLCH

What is SOLCH?

SOLCH is a premium fashion jewelry brand founded on the principle that self-expression begins by embracing one's unique style. SOLCH aims to create a space where everyone can access the guidance, tools, and community they need to redefine their style, all on their own.

RETURNS & EXCHANGES

What is your return and refund policy?

Items eligible for returns are accepted within 15 days from date of delivery. To initiate a return, please send an email to: cs@solch.com. Shipping for all returns, provided they are approved, are free of charge. Please read our RETURN POLICY for more details.

What is your exchange policy?

If you receive any product that is damaged, we will offer you a replacement free of charge. Please send an email to: cs@solch.com and provide details and we will be happy to help process your request. Please read our RETURN POLICY for more details.

ORDER & SHIPPING

How do I cancel or edit my order?

Please email us at cs@solch.com with the subject “Order Cancellation”. We will try our best efforts to make this attempt. Unfortunately orders that have already been fulfilled and shipped cannot be cancelled.

How can I check the status of my order?

Upon completion of your order, you will receive an Order Confirmation email. And upon shipment, you will receive another email with shipment information including tracking number.

What payment forms do you accept?

We accept all major Credit Cards (Visa, Mastercard, American Express and Discover), Paypal, ApplePay, GooglePay, Venmo and ShopPay.

Do you accept gift cards?

Yes, we do accept gift cards as a form of payment. You can purchase them here.

Where do you ship your products?

We ship to all countries that are serviced by FedEx and DHL. Please note that for international shipments (outside US), we cover the shipping cost only, excluding customs duties and local taxes.

How long does it take for my package to be delivered?

For orders within the US, it will take 3-7 business days. For orders outside the US, this can vary depending on your location. You may contact cs@solch.com for tracking update.

What are your shipping rates?

Shipping is free for all orders. For international shipments, customs duty and other charges will be collected upon delivery.

OUR PRODUCTS

My item says sold out, when will it restock?

Please contact cs@solch.com for inquiry.

Where can I find my size, I do not see it listed?

Most of our products are free-size and/or adjustable, unless indicated; meaning they can be worn by most.

Are your products and packaging sustainable?

Each of our products is made with a focus on sustainability, designed to endure for an extended lifespan. Our packaging is entirely composed of materials that can be easily recycled and composted, advocating for environmentally conscious habits. Moreover, these elements are ingeniously created for potential repurposing in various practical applications.

Where are your products produced?

All our products are made by globally reputable sources, following international jewelry quality standards and meeting all testing and certification requirements.

My item is broken, is it covered under warranty?

Please read the Warranty Policy for more information or send us an email: cs@solch.com.

Do you have a retail store location?

We shall have pop-up stores and sales events. Please follow us on social media or register in our email subscription to receive the latest update and news.

How do I best care for my accessories?

Please read our care instructions in the Product Care.

REFERRAL DISCOUNTS & LOYALTY PROGRAM

Do you have a loyalty program?

Absolutely, we do have a loyalty program in place. It's our method of showing appreciation and rewarding our valued customers for their continued support. For more information, please visit SOLCH PREMIUM page.

Do you offer any referral discounts or programs?

As part of our SOLCH PREMIUM rewards program, we offer rewards points to the referring customer and discount to the referred customer. For more information, please visit REFER-A-FRIEND page.

PRESS & PARTNERSHIPS

I want to partner with SOLCH.

We’re always interested in new partnership opportunities! We’d love for you to send us an email at info@solch.com and let us know what you have in mind.

I am interested in press opportunities with SOLCH

For press opportunities and inquiries, please reach out to info@solch.com. If we think it’s the right press opportunity for the brand, we will certainly follow up.

I would like to sell your products in my retail store, who can I contact?

All wholesale inquiries can be directed to info@solch.com